At Elzurra, your use of our website signifies your acceptance of our Terms & Conditions. Please take a moment to read them carefully.

1. Use of Website

• By using this website, you represent that you are at least 18 years old or have parental/guardian consent.

• You agree not to misuse the website, post harmful content, or attempt to access restricted areas.

2. Orders & Payment

• All orders are subject to product availability. We reserve the right to refuse or cancel any order.

• Payment is processed securely through our third-party providers. We do not store full credit card information on our servers.

• Prices are displayed in CAD and may be subject to change without notice.

3. Shipping & Duties

• Shipping fees and estimated delivery times will be calculated at checkout.

• Customers are responsible for any applicable tariffs, duties, or import taxes. These may vary depending on your location.

• International customers may want to consult a local customs office or duty calculator (e.g., SimplyDuty.com) for estimates.

4. Returns & Exchanges

• Exchanges are only available for items that are damaged or faulty upon delivery.

• To request an exchange, please contact us within 14 days of receiving your order with a description and photo of the issue.

• We do not accept exchanges or returns for change of mind, incorrect size selection, or non-faulty items.

5. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information. Key points include:

• Information collected includes personal, payment, and technical data.

• We do not sell your information.

• You may access, update, or request deletion of your data.

6. Intellectual Property

• All content on this website, including images, text, logos, and designs, is owned by Elzurra or our partners and is protected by copyright laws.

• Any unauthorized reproduction, imitation, or use of Elzurra’s designs, products, or branding is strictly prohibited and may result in legal action.

• You may not reproduce, distribute, or use our content without prior written consent.

7. Limitation of Liability

• Elzurra is not liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased.

• While we take care to display products accurately, slight variations in color, texture, or size may occur.

8. Governing Law

• These Terms & Conditions are governed by the laws of Canada.

• Any disputes will be resolved in the courts of Ontario.

9. Changes to Terms

• We reserve the right to update these Terms & Conditions at any time.